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ElkPackPro Factory & Showroom
H9-5 Building Torch Hi-Tech Industrial Area Huli District, Xiamen , Fujian China
Frequently Asked Questions
Quick answers to common questions about our packaging services
Q1: What is your minimum order quantity (MOQ)?
A: Our standard MOQ starts from 500 pieces for most packaging products. For custom designs, please contact our sales team for specific requirements.
Q2: How long does the production lead time take?
A: Standard production takes 7-15 working days after sample confirmation. Rush orders can be accommodated with an expedited fee.
Q3: Can I get free samples before placing an order?
A: Yes, we offer stock samples for free (you only cover shipping). Custom samples with your design are available with a sample fee, which can be refunded upon bulk order confirmation.
Q4: What certifications do you have?
A: We are certified with ISO9001, ISO14001, FSC, and SGS. All our materials comply with international safety and environmental standards.
Q5: Do you ship internationally?
A: Yes, we ship to 30+ countries worldwide. We offer DHL, FedEx, UPS, and sea freight options depending on your location and order size.
Q6: What payment methods do you accept?
A: We accept T/T (Bank Transfer), PayPal, Western Union, and Letter of Credit (L/C) for larger orders. 30% deposit, 70% balance before shipment.