Last Updated: August 28, 2026
1. Overview
ElkPackPro ("we", "us", or "our") is a professional custom packaging manufacturer headquartered in Xiamen, Fujian, China. We are committed to protecting the privacy of visitors to our website elkpackpro.com (the "Site") and our customers worldwide.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, submit an inquiry, use our live chat, or purchase our products and services. This policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Information We Collect
2.1 Information You Provide Directly
When you submit an inquiry, request a quote, contact us via live chat, or communicate with us, we may collect:
- Contact details: Name, phone number, email address, company name
- Inquiry details: Product category of interest, quantity requirements, project description, and specifications
- Communication records: Messages sent through our live chat system or inquiry forms
- Shipping information: Delivery address and logistics preferences (when an order is placed)
2.2 Information Collected Automatically
When you browse our Site, we automatically collect certain technical information:
- Device and browser information: IP address, browser type, operating system, screen resolution
- Usage data: Pages visited, time spent, referring URLs, search terms used
- Cookies and similar technologies: Session cookies, preference cookies, analytics cookies (see Section 4 below)
2.3 Information from Third Parties
We do not purchase or acquire personal information from third-party data brokers. Any information we receive about you from third parties (such as shipping carriers or payment processors) is limited to what is necessary to fulfill your order.
3. How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- Responding to inquiries: To process your quote requests, answer questions, and provide product information
- Order fulfillment: To process orders, arrange production, manage shipping, and deliver products
- Customer support: To provide ongoing communication, technical assistance, and after-sales service through our live chat and email
- Website improvement: To analyze usage patterns, improve site functionality, and enhance user experience
- Marketing communication: To send newsletters, product updates, and promotional materials (only with your consent; you can opt out at any time)
- Security and fraud prevention: To protect against unauthorized access, fraudulent inquiries, and malicious activity
- Legal compliance: To meet obligations under applicable laws and regulations
The legal bases for processing your personal data under GDPR include:
- Consent: When you voluntarily submit your information through our inquiry forms or chat
- Contractual necessity: When processing is required to fulfill an order or provide a service you requested
- Legitimate interests: For website security, analytics, and business operations that do not override your rights
- Legal obligation: When required by applicable laws
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Site. Cookies are small data files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, security (CSRF protection), chat functionality | Session / 30 days |
| Functional | Language preference, cookie consent preference | 30 days |
| Analytics | Page view tracking, search behavior analysis (self-hosted) | Session |
| Marketing | Only activated upon your explicit consent | Varies |
You can control cookies through your browser settings and our cookie consent banner. For a detailed list of all cookies used, please see our Cookie Policy. Disabling essential cookies may affect Site functionality.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We may share your information with the following categories of recipients:
- Service providers: Shipping carriers (DHL, FedEx, UPS), payment processors (banks, PayPal), and email delivery services that help us operate our business
- Manufacturing partners: When your order requires specialized production processes handled by our partner facilities
- Legal authorities: When required by law, court order, or government regulation
- Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as a business asset
All third-party service providers are contractually obligated to handle your data securely and only for the purposes we specify.
6. International Data Transfers
As a global export business headquartered in China, your information may be transferred to and processed in countries outside your country of residence, including China and the United States. We ensure appropriate safeguards are in place:
- We process data in compliance with GDPR requirements for international transfers
- We use Standard Contractual Clauses (SCCs) where applicable with third-party processors
- We limit data transfers to what is necessary for providing our services
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information:
- Encryption: All data transmission is secured via HTTPS/TLS encryption
- Access control: Strict role-based access to personal data, limited to authorized personnel
- Security headers: HSTS, Content-Security-Policy, X-Frame-Options, and other protective HTTP headers
- Rate limiting: Inquiry submissions are rate-limited to prevent abuse
- Regular review: Security practices are reviewed and updated periodically
Despite our efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to promptly investigating and addressing any breach.
8. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy:
- Inquiry data: Retained for up to 24 months after last contact, then deleted or anonymized
- Customer order data: Retained for the duration of the business relationship plus 7 years for tax and legal compliance
- Chat records: Retained for 12 months, then automatically deleted
- Analytics data: Aggregated and anonymized within 30 days
9. Your Privacy Rights
GDPR Rights (EU/EEA/UK Residents)
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure ("right to be forgotten"): Request deletion of your personal data
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time without affecting prior processing
CCPA Rights (California Residents)
Under the CCPA, California residents have the following rights:
- Right to know: Request disclosure of the categories and specific pieces of personal information collected
- Right to delete: Request deletion of personal information (with certain exceptions)
- Right to opt out: Opt out of the "sale" of personal information (we do not sell your data)
- Right to non-discrimination: Receive equal service and pricing regardless of exercising privacy rights
To exercise any of these rights, please contact us at info@elkpackpro.com or use the form below. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.
Submit a Data Request
Use the form below to submit a data rights request. We will verify your identity before processing.
10. Children's Privacy
Our Site and services are intended for business-to-business (B2B) use. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us immediately, and we will promptly delete it.
11. Third-Party Links
Our Site may contain links to third-party websites (such as social media platforms, Google Maps, and shipping carrier websites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
ElkPackPro
H9-5 Building Torch Hi-Tech Industrial Area Huli District, Xiamen 361006, Fujian China
+86 13424265611