Frequently Asked Questions

Yes, we provide both OEM (manufacturing based on your design) and ODM (our design team creates custom solutions for you) services. Our in-house design team can create unique packaging that perfectly represents your brand.

We have a strict 3-stage quality control process: 1) Raw material inspection upon arrival, 2) In-line inspection during production with multiple checkpoints, 3) Final inspection before shipment (AQL 2.5 standard). We can also provide third-party inspection services upon request.

Absolutely. Our monthly production capacity is 500,000+ paper bags and 200,000+ rigid boxes. We have experience handling large orders for international brands. For urgent large-volume orders, we can allocate additional production lines to meet your deadline.

Standard production takes 10-15 working days for paper bags and 15-25 working days for rigid boxes after sample confirmation. Rush orders can be completed in 7-10 days with an additional expediting fee. Contact us for specific timeline estimates.

Yes! All our packaging is fully customizable. You can choose any size, shape, material, color, printing method, and finishing. Our design team will create custom dielines based on your product dimensions and branding requirements.

We accept AI, PDF, EPS, PSD, and high-resolution TIFF files. All files should be 300 DPI with CMYK color mode. Our design team can also help you optimize your artwork for the best printing results at no extra cost.

We accept T/T (Telegraphic Transfer), L/C at sight (Letter of Credit), PayPal (for sample orders and small amounts), Western Union, and Trade Assurance through Alibaba. Standard payment terms are 30% deposit upon order confirmation, 70% balance before shipment.

Yes, your payment is fully secure. We accept Trade Assurance through Alibaba which provides full payment protection. For T/T payments, our bank details are verified and we send official proforma invoices with company seal. We never request payments to personal accounts.

For new customers, we require 30% deposit + 70% before shipment. After 3 successful orders, we can consider more flexible payment terms based on order volume and credit assessment. Please contact our sales team to discuss.

Our standard MOQ is 500 pieces for most custom packaging products. For simpler designs and standard sizes, we can accept orders as low as 100 pieces with a small setup fee. We recommend contacting our sales team with your specific requirements for an accurate quote.

Absolutely! We strongly recommend ordering samples first. Sample fees vary by product complexity, typically ranging from $50 to $200. The sample fee will be credited back when you place a bulk order over 1000 pieces. Sample production takes 5-7 working days.

We offer a wide range of materials including: art paper, kraft paper, white cardboard, grey board, corrugated board, specialty papers (textured, metallic, pearl), and eco-friendly options (recycled paper, bamboo fiber, seed paper). Our team can recommend the best material based on your product needs and budget.

Our structural design team typically provides initial designs within 2-3 working days after receiving your requirements. If you have existing dieline files, we can start production immediately. Revisions are included until you are fully satisfied with the design.

We offer multiple shipping options: Sea freight (most economical for large orders, 25-40 days), Air freight (fast and reliable, 5-10 days), Express courier (DHL/FedEx/UPS, 3-7 days for samples and small orders), and Railway (to Europe and Central Asia, 15-20 days).

Our main FOB ports are Xiamen and Shenzhen, China. We can also arrange CIF, DDP, or EXW terms based on your preference. Our logistics team will help you choose the most cost-effective shipping solution for your order.

Products are carefully packed in export-standard corrugated cartons with protective inner packaging (bubble wrap, foam inserts, or paper fillers as needed). For fragile items, we use reinforced double-walled cartons and corner protectors. We can also provide palletization services.