Frequently Asked Questions
Find answers to common questions about our custom packaging services, ordering process, materials, and more.
What shipping methods do you offer?
We offer multiple shipping options: Sea freight (most economical for large orders, 25-40 days), Air freight (fast and reliable, 5-10 days), Express courier (DHL/FedEx/UPS, 3-7 days for samples and small orders), and Railway (to Europe and Central Asia, 15-20 days).
What are your FOB ports?
Our main FOB ports are Xiamen and Shenzhen, China. We can also arrange CIF, DDP, or EXW terms based on your preference. Our logistics team will help you choose the most cost-effective shipping solution for your order.
How is the packaging shipped to prevent damage?
Products are carefully packed in export-standard corrugated cartons with protective inner packaging (bubble wrap, foam inserts, or paper fillers as needed). For fragile items, we use reinforced double-walled cartons and corner protectors. We can also provide palletization services.
Still have questions?
Our packaging experts are here to help. Get a free consultation within 24 hours.