Frequently Asked Questions
Find answers to common questions about our custom packaging services, ordering process, materials, and more.
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), L/C at sight (Letter of Credit), PayPal (for sample orders and small amounts), Western Union, and Trade Assurance through Alibaba. Standard payment terms are 30% deposit upon order confirmation, 70% balance before shipment.
Is my payment secure?
Yes, your payment is fully secure. We accept Trade Assurance through Alibaba which provides full payment protection. For T/T payments, our bank details are verified and we send official proforma invoices with company seal. We never request payments to personal accounts.
Do you offer credit terms?
For new customers, we require 30% deposit + 70% before shipment. After 3 successful orders, we can consider more flexible payment terms based on order volume and credit assessment. Please contact our sales team to discuss.
Still have questions?
Our packaging experts are here to help. Get a free consultation within 24 hours.